HELP CENTRE
Frequently asked questions
Everything you need to shop ZARVI confidently.
ORDERS & PAYMENT
Do you offer Cash on Delivery? ＋
Yes. Cash on Delivery is available across Pakistan. Our team may confirm your order by WhatsApp or phone before dispatch.
Can I change my order after placing it? ＋
Contact us as quickly as possible. Changes can only be made before the order enters dispatch processing.
DELIVERY
How long does delivery take? ＋
Orders are normally dispatched within 2–4 working days. Delivery time depends on your city and courier service.
Is delivery free? ＋
Delivery is free when the order value reaches the free-shipping threshold shown at checkout. A standard delivery fee applies below it.
EXCHANGE
Can I exchange a size? ＋
Unworn items with original tags may be requested for exchange within 7 days of delivery, subject to stock availability.
SIZE & FIT
How do I choose my size? ＋
Use our size guide and the fit note on every product page. Contact customer care for personalised sizing help.
PRODUCT CARE
How should I care for my ZARVI piece? ＋
Always follow the product-specific care instructions. Structured and embellished pieces are normally best professionally dry cleaned.