Order processing
Orders are normally prepared within 2–4 working days after confirmation. During launches, sales or public holidays, processing may take longer.
Cash on Delivery
Cash on Delivery is available across Pakistan. ZARVI may contact the customer by phone or WhatsApp to confirm the order. Unconfirmed orders may be held or cancelled.
Delivery charges
Delivery charges are calculated at checkout. Orders meeting the displayed free-delivery threshold qualify for free standard delivery.
Exchange requests
An exchange request must be made within 7 days of delivery. The product must be unworn, unused, unwashed and returned with original tags and packaging. Exchange is subject to stock availability.
Non-exchangeable items
- Items worn, washed, altered or damaged after delivery
- Customised or made-to-measure items
- Final-sale items clearly marked as non-exchangeable
Damaged or incorrect order
Contact customer care within 48 hours with your order number and clear photos or video of the parcel and product.